Northern Solar Holdings Berhad (“the Company”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data that we collect and process through this website.

This website is owned and operated by Northern Solar Holdings Berhad. In the course of operating our website, responding to enquiries, providing our products and services, and conducting our business activities, personal data collected through this website may be accessed, used, processed, stored or otherwise handled by Northern Solar Holdings Berhad, its subsidiaries and authorised third-party service providers, where necessary and permitted by applicable law.

For the purposes of this Privacy Policy, references to the “Northern Solar” mean Northern Solar Holdings Berhad and its subsidiaries.

We process personal data in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (“PDPA”), together with applicable regulations, standards and guidelines.

1. Personal Data We Collect

Depending on how you interact with us, we may collect personal data including the following but not limited to:

• Full name;
• Contact number;
• Email address;
• Residential or business address;
• Electricity usage and electricity bill information;
• Information submitted through enquiry, quotation, registration, contact or promotional forms;
• Communications and correspondence between you and the Northern Solar;

2. How We Collect Your Personal Data

We may collect your personal data when you:

• Visit or browse our website;
• Complete and submit an online form;
• Request a quotation or consultation;
• Contact us through telephone, email, messaging platforms or social media;
• Register for a promotion, campaign, event or roadshow;
• Engage any member of Northern Solar for products or services;
• Provide information to our employees, representatives, authorised agents or business partners; or
• Use our website, through cookies, analytics tools and similar technologies; or
• Otherwise communicate or interact with us.

3. Purposes of Processing Personal Data

Northern Solar may collect, access, use, process and store your personal data for purposes including the following but not limited to:

• Responding to enquiries and requests;
• Contacting you regarding our products and services, arranging consultations, site visits or assessments;
• Preparing quotations, proposals and system recommendations;
• Processing registrations, applications, purchases and service requests;
• Managing customer relationships and customer service;
• Improving our website, products, services and customer experience;
• Communicating promotions, campaigns, events, products or services;
• Preventing fraud, misuse and security threats;

4. Disclosure and Sharing of Personal Data

To facilitate our business operations and provide our products and services, your personal data may be disclosed, transferred to, accessed by or processed by Northern Solar.

This may include sharing personal data between our subsidiaries and related corporations where necessary for purposes such as responding to enquiries, preparing quotations, providing products and services, customer support, project execution, administration, marketing and other legitimate business activities.

We may also disclose your personal data to third parties where necessary, including the following but not limited to:

• Contractors, consultants, installers, suppliers and service providers;
• Financial institutions, payment service providers or financing partners, where applicable;
• Government agencies, regulators and statutory authorities;

5. Your Rights

You have the rights to request access to the personal data/information that you have provided to us. However, a fee may apply depending on the nature of the personal data requested.You also have the rights to withdraw your consent for us to process the personal data/information provided by you. However, the withdrawal of your consent may affect the products/services that we can extend to you.

 You may also change or correct the personal data/information that you have provided to us. Please contact us if there are changes to your personal data/information, or if you believe that the personal data/information we have about you is inaccurate, incomplete, misleading or outdated.

6. Personal Data of Other Individuals

If you provide us with personal data relating to another individual, you confirm that you are authorised to provide such information and, where required, have obtained the individual’s consent for the Northern Solar to process such information in accordance with this Privacy Policy.

7. Changes to This Privacy Policy

We may amend or update this Privacy Policy from time to time to reflect changes to our business operations, corporate structure, website, services, technologies or applicable legal and regulatory requirements.

8. Consent and Acknowledgement

By providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.